On the Road --Everyday Gadget Use

I'm just one Baby Boomer and last week I was on the road up and down the east coast for graduations. In between the two graduations I attended a professional conference. I expect that my life is a lot like yours. Boomers are ever moving, whether visiting children and grandkids or traveling for fun. However, this time I was amazed at how many times I used some gadget or my iPhone to help me out while I traveled and even at the conference. Here are some of the ways I used technology:

• GPS -- The GPS navigation in my car was a life saver. When I booked the hotels for this trip I was a little bit late (graduation day hotels are often booked a year ahead of time) and the hotel in Maryland I found was a bit out of the way.  My GPS got us to the hotel for graduation and to the graduation ceremony with no problems.
• Blackberry navigation -- Once, we found that the GPS that came with the the car wasn't updated with all of the local streets located inside the University of Maryland campus. My daughter brought out her Blackberry and we were able to use that to navigate the campus and find our way to specific buildings.
• Hotel Reservations -- First, I made my reservations online, once using a hotel site and once using one of the travel sites like Expedia, Orbitz or Hotels.com. I kept a copy of my hotel reservation on my phone, just in case, so I could check to make sure I was being charged correctly. I admit, I also printed it out.
• Finding Restaurants -- In one case we were looking for Gluten-free restaurants in Boston. First we used Google online to find one, simply by keying in the words Gluten free + Boston. Then we used one of the many review sites (I can't remember if it was Urban Spoon, Open Table, or Yelp) to find out what people thought of the place. I made reservations using Open Table.
• Taking some pictures -- The battery in my husband's fancy Nikon camera wasn't charged when we went to use it in Maryland, so I took out my iPhone and took some pictures with the phone. They weren't the best pictures I've ever taken, but they were better than not having a record of these important memories. I can't wait for the day when the iPhone has a really good camera in it.
• Sending photo messages -- I sent one of those pictures, of my niece and her husband participating in our festivities, directly to my brother-in-law's iPhone through photo messaging. That was cool. I've used photo messaging before, but this was a terrific way to send the picture.
• Texting -- The phone reception in each of the graduation venues was terrible, but we all kept in touch by texting. Somehow the texts went through when the phone calls wouldn't.
• At the conference -- I used my iPhone to record presentations and take pictures of events. The little record app that came with the iPhone did a great job. I wrote about this record app when I first got my phone.

This was just a short list of all the ways technology helped me enjoy these special days.  We were at dinner with relatives when one of my husband's cousins jokingly said to me, "now what will you do? Put your pictures up on Facebook?" He thought he was being funny. Well, that's exactly what I plan to do, as soon as I have them together. And that should give me some fodder for a future post.

Change your Passwords, Boomers

I recently extolled the virtues of password managers to help us remember all of our many and varied passwords. As I said in that post, I really can't remember every password I've created. Some people even use the same password for everything, taking a risk with their security.

This morning I received a message in my inbox that LastPass, the company I used as an example of an excellent password manager, may have had its master passwords breached. Here is the text of the message. If you took my advice and actually downloaded and used LastPass, then you probably got a message like this too:

Dear LastPass User,

On May 3rd, we discovered suspicious network activity on the LastPass internal network. After investigating, we determined that it was possible that a limited amount of data was accessed. All LastPass accounts were quickly locked down, preventing access from unknown locations. We then announced our findings and course of action on our blog and spoke with the media.

As you know, LastPass does not have access to your master password or your confidential data. To further secure your account, LastPass now requires you to verify your identity when logging in. You will be prompted to validate your email if you try to log in from a new location. This prompt will continue to appear until you change your master password or indicate that you are comfortable with the strength of your master password.

Please visit https://lastpass.com/status for more information.

Thanks,
The LastPass Team

My suggestion to everyone who read my blog and downloaded LastPass: change your master password. It's easy to do. At the top of your web page you'll find the star symbol that represents LastPass.

This is how the LastPass symbol looks on Google:

Click it and this popup will appear:

Log in to the site with your current Master Password. Unfortunately I can't show you this part because it would breach my own security! Once you've logged in, go to Account Settings. A blue window will popup with  your current password information. Click on Change Master Password and follow through with the steps given there. You'll be asked to create the password, and repeat it, and provide some memory hints so you can remember it. That's really all there is to it.

This company and the others out there like it provide a valuable service, but even companies that spend lots of money and time creating ways to circumvent hackers can sometimes be vulnerable. LastPass got the word out to the press and to the public fairly fast, as soon as the company confirmed that there were problems.

Am I sorry that I told you about password managers? No, I'm not. I will continue to use them because they save me time and effort at individual sites. The bottom line: you do have to be careful to take reasonable action if you hear that a password manager has been hacked.

An App By Boomers For Boomers: Eye Reader

At least one small company out there is creating apps that take Baby Boomer needs seriously and maybe the reason is this: the company is being run by a 1972 graduate of Texas Tech. If you do the math, you'll know that the engineer creating these apps, Gerry Lavender, is a Boomer himself. His muse and business partner is his wife, Carol.

In a recent interview, Carol told me that she and her friends came up with the idea for a line of “Silver Apps” that would address Boomer needs and then asked Gerry to implement the ideas. Gerry, who has been a computer consultant and programmer for years, works from his home in San Antonio, Texas and calls his company NetSoft. The first app from Gerry and Carol's collaboration is called EyeReader, an ingenious little program that costs $1.99 in the Apple App Store. Fair warning. The EyeReader app only works on the iPhone 4 right now.

The EyeReader app shines an LED light on a page and the phone's illuminated screen magnifies (up to 5 times) the print you want to read. It's perfect for small print on menus in dark restaurants, medicine bottles, footnotes etc. As one of the founders told another interviewer, “ you might forget your reading glasses, but you always have your phone with you.”

I don't have an iPhone 4, but three members of my family each have one, so I asked to borrow a phone to try out this app in person. I downloaded the app from the app store directly to the phone:

This is NetSoft's picture of this app at work:

And here is a picture my son took of the app looking at a yogurt label: Note that you can't get the whole label in one shot. You have to move the phone around to find the particular items you want to magnify and light up.

And here is another shot of a medicine label:

I tried out the app on a Playbill I received for a play I recently attended. I'm always frustrated when I attempt to read the small print in those things. All you have to do is open the app and aim the phone at the area you want to read. It’s pretty simple, although I have to admit it took me a little practice and patience to make this app work to my satisfaction. However, it was worth the effort. Once I figured out how to maneuver the iPhone and expand the magnification, I was able to clearly read what I wanted to read. The key: you need to take two fingers and spread the image on the phone's face to see maximum magnification.

I found myself wondering why the EyeReader wasn't available for the iPhone 3GS, and Carol explained that until the light was on the same side of the camera as the lens, the app couldn't combine both light and magnification. With the iPhone 4, and its two cameras, you have that combination. 

So what does the future hold for the Silver Apps? Right now, Gerry is porting the app to Android phones and a finished product should be available for those users soon. In addition, a magnify only version will be available for the iPhone 3GS. 

Also, the duo is cooking up some additional apps designed for our generation. Those of us who have diminished hearing, but don't quite need a hearing aid, probably will like an app NetSoft is creating that combines Bluetooth with the phone to amplify hearing. You'll put a Bluetooth bud in your ear, tap the app on the iPhone and the phone will amplify the sounds in the room for you.

Another upcoming app creates a password protected lock box for all your prescription information. No more showing up at the doctor's office without your list of medications. The list will be on your phone where you can't forget it. I know quite a few younger people that could use something like that too! Another app will make use of the GPS info on your phone to help you find your car in a parking lot.

I can't wait to see what they come up with next. And I'm happy to see Baby Boomers actually inventing the apps aimed at our generation.

iPod Touch Mother's Day Ad Aims at Boomers' Children

I was blown away by Apple's iPod Touch advertisement for Mother's Day, which seems to me to be aimed at the children of the Boomer mom. I received this ad in an email today. The ad says:

Mom can see you anytime with FaceTime on iPod touch. She can make a FaceTime call to an iPhone 4, iPod touch, iPad 2, and Mac.* She'll also enjoy HD video recording, apps, and more. 

Apple, of course, is right. Who would want this item more than a mom with a kid in college or some grandkids in another state? And who are these people Apple is trying to reach? Baby Boomers, of course. The ad does neglect to remind buyers that they'll have to make sure there is Wi-Fi in mom's house or she won't be able to make that FaceTime call. But I digress.

Apple goes one step further and suggests some apps you might want to download for your mom. That way the iPod can be loaded with apps mothers can use from the start. They include "Yoga STRETCH" an app that has custom and preloaded yoga sessions complete with instructions and music; ShopKick for the shopper mom, an app that offers deals and rewards at major retailers; Instagram which will let mom turn her pictures into "works of art"; and then for baker mom: Martha Stewart Makes Cookies. The ad also suggests Books, so mom can read on her iPod Touch.

While Apple seems to be addressing the Boomer audience with this ad, the way the company is doing it seems a bit condescending to me. This app is aimed at young people or young adults and wants them to give this device as a gift to their mothers. To my knowledge, Apple has never addressed the Baby Boomer woman directly with an ad that says here is the iPod Touch and this is why you might like it. Boomer women have buying power too! I'm sure this is just one opinion about this ad; you may have your own.

I haven't written much about the iPod Touch in this column, basically because I don't own one. I opted for the iPhone which includes a phone as well as all of the iPod Touch functions. Now my iPhone is becoming outdated and I find that some of the apps I want aren't available for it. In particular one app I’ll be reviewing next doesn’t work on the 3GS. I had to borrow a phone from a family member to see how it works! And I asked my son to take pictures of the app on his iPhone 4.  I'll upgrade when the new iPhone 5 comes out, which is now rumored to be in September. However, for many of you, an iPod Touch would be a less expensive alternative to an iPhone, while still giving you access to all the newer apps you can enjoy.

I know that when I have a computer problem, I turn to a younger member of my family to help me out. Computers, especially PCs, are still complicated beasts that sometimes need an expert's attention. Perhaps we Boomers are more used to being introduced to technology by young people. Yet Apple has made a product that is so simple and intuitive to use that most people can pick it up and use it without needing an instruction manual...even Baby Boomers. After all, Steve Jobs is a Baby Boomer. I think this company can try talking directly to us, before they talk to our children.

Why I'm on Facebook, Revisited

With all of the privacy issues that Facebook presents, you may wonder "why bother?" Most Baby Boomers I know do very well with email. They email their pictures and their grandkids' pictures to their brothers and sisters. Maybe they remember that Aunt Sadie might like to see them too and that she has an email address. Most people I know these days don't get around to printing out their pictures and putting them in an envelope to mail, so anyone who isn't "on the computer" is left out of the loop.

Here is a real life example of how Facebook is better than emailing pictures. This week I went on Facebook and checked my friends' status updates. I found that my cousin had posted an album of pictures from his daughter's junior prom. I've kept up with this family pretty well, but really, the time had flown and I had no idea that his daughter was ready for the junior prom! It was great to see the pictures of how this little girl had grown up! It was even better to share her father's mixed emotions about seeing her in her prom dress with her date. Facebook had reconnected me to this part of my family in a way that an email never could. It would have been too much trouble for my cousin to remember to email me.

Facebook was also convenient for my cousin. He was able to upload his pictures once, for all of his friends and family to see. They can comment on those pictures and all the comments are in one place. He doesn't have to remember to post multiple emails.

I also learned that another cousin who lives far away from me was ill. She probably wouldn't have told me in an email, but she broadcast the news to her friends on Facebook so they wouldn't worry if she wasn't online as often as she normally is. I have many things I can do with this information: ignore it, comment on Facebook that I hope she gets better, give her a call if I don't see her online for a long time, or email her. But at least I know.

With Facebook, you can stay in the lives of the people you care about, without losing touch. Maybe a phone call is a little too much. But you can look at what people post, pick and choose what to reply to and know something about their day-to-day lives.  When you actually see them, you have more to talk about because you know what's going on. I mean, what do you say to young members of your family that you haven't seen for a year? Do you fall back on the standard "relative" questions like "How's school?" and "What grade are you in now?" Isn't it much better to be able to ask how that class trip to Disney went or if they enjoyed working on the science project they posted about?

I think Boomers who say they can't be bothered with Facebook are not seeing Facebook as a tool that can enhance their lives. You don't have to invite strangers into your world unless you want to. The privacy settings let you keep your close knit group, close knit. Many boomers probably think they will be "poked" and prodded by people they don't want to know or see. Maybe you really don't want to reconnect with that high school friend who got you in so much trouble. You really don't have to.

On Facebook, you can ignore anyone you don't want to let into your circle. You can "unfriend" people who become annoying or worse, but "unfriending" is a last resort. If you need to make your Facebook experience more pleasant, consider just hiding the posts of people who write crazy status updates. One of my unnamed relatives is young, curses quite a bit and says unsavory things on Facebook. I just hide his posts. When I want to know what he is up to, I go look on his "wall."

For a short course on how to "unfriend" someone on Facebook I suggest you visit this blog post on ROM Cartridge: How to Remove Friends on Facebook or this Brighthub article: Unfriend Someone on Facebook without All the Drama.

A recent NY Times Blog post by Elissa Gootman gave this additional advice taken from Baby Boomers and others interviewed for the article:

• Don’t friend somebody you don’t know.
• Don’t announce on Facebook that you are leaving home, or you may get robbed.
• Only write about the barbecue you’re planning if you want 1,000 people to show up.
• Don’t “poke” people — it’s annoying.
• If you’re 54 years old, don’t post a profile picture taken when you were 17.
• “Remember, there’s malicious people out there.”

I'd add: if you want to keep your privacy, don't "like" a lot of companies or causes. Also beware of spam on Facebook. Mashable recently posted this article on the subject:  HOW TO: Avoid and Prevent Facebook Spam.


Although there are dangers, I think that Facebook is worth it and  I suggest you give it a try. "Friend" people you care about, post a status report that says something about what you are doing, and see how it enriches your life.

In Memory of Jean Bartik, Computing Pioneer and Friend

I'm going to digress this week to write a little about a former boss of mine who recently passed away. Her name was Jean Jennings Bartik, and if you look up her name on Google you'll find pages and pages of information about her. That's because Jean was a pioneer in the computing industry. Specifically, she was one of the six women who programmed the ENIAC computer at the University of Pennsylvania. Her story has been told numerous times and she has been honored in many venues. There is even a computer museum at her alma mater named after her. I have provided links below.

However the Jean I want to talk about here is the one I met in 1973. I was a young graduate of Temple University's School of Journalism when I got a job during a very tough recession at Auerbach Computer Technology reports--the brainchild of Isaac Auerbach, himself a computer pioneer. I was struggling to learn about the parts of computers and communications gear, to describe those parts for the update service Auerbach published.

About a year after I came to work at Auerbach, I was brought into a VP's office and told I would be transferred to a department headed by Jean Bartik. This was years after Jean's work on ENIAC in the 1940s and after her stints at UNIVAC and elsewhere. In the 1970s, most of Jean's former accomplishments were forgotten. I thought the move to Jean's department was a bad move and I was upset about it. However,  it turned out to be one of the luckiest career breaks I ever had.

Jean was a born teacher and she cared deeply for the cause of women in the computer industry. While Jean's name is widely known now, in the 1970s the significance of the women who programmed the ENIAC was totally ignored. The glass ceiling was firmly in place, and it didn't matter how good you were at your job. And Jean was great! During my stint as Jean's editorial assistant, she MADE SURE, I understood the technology I was writing about. She drew me diagrams, explained how things worked, and took the time to mentor me in a way no one did before or has since. Jean introduced me to the world of minicomputers and microprocessors and made me excited about this new upcoming technology. I will always be grateful for her extraordinary interest and help. When I left Auerbach to become minicomputer editor at Computerworld, she practically launched me out of her "nest."

I stayed in touch with Jean over the years and know she had to leave the industry at one point. This giant of computing wound up making a living selling real estate for a while. That changed later. The story that she told me is that  sometime in the mid 80s, historian Kathy Kleiman learned about the six women who worked on ENIAC and decided to follow up. Until that time, most people thought that the women in the photos about the historic computer were models, not the people who actually wrote the programs. After Kleiman's intervention, Jean and the rest of the group were honored in many different venues, which gave Jean a platform to advocate for and advance the role of women in computing.

Jean's kindness and help have stayed with me to this day and I hope I've been able to teach the people who followed me, in the way Jean taught me. In fact, my desire to teach baby boomers about technology probably stemmed from Jean's extraordinary way of making technology accessible even to me.  I would like to finish this post with a quote from Jean Bartik about how women in computing were treated in her day. This is taken from the About.com Inventors website.

I was just at the right place at the right time. It was divine providence or fate that selected me to be an ENIAC programmer. Betty Holberton quoted something interesting recently, 'Look like a girl, Act like a lady, Think like a man, and Work like a dog.' I was told I'd never make it to VP rank because I was too outspoken. Maybe so, but I think men will always find an excuse for keeping women in their 'place.' So, let's make that place the executive suite and start more of our own companies.

Some links for Jean Bartik:

IEEE Computer Society Awards
ENIAC Programmers Project
Top Secret Rosies
Obituary CNN: Computing Pioneer Jean Jennings Bartik Dies
The Jean Jennings Bartik Computing Museum at Northwest Missouri State University

When Buying Mobile Devices, Buy the Network First

This week AT&T announced that it was purchasing T-Mobile USA for $39 billion. Whether or not this acquisition goes through, it brought up an issue for me. I’ve been spending my time telling Baby Boomers how to use their iPhones and iPads. What I haven’t addressed is the importance of the network in your enjoyment of these items. It's important to have strong signals and a stable network to power the devices you use. Otherwise, they don't operate well, and you won't like them.

The importance of the network hit home for me last Friday night. I was in Manhattan and meeting my husband and some friends for dinner. I was sitting comfortably at the table waiting for them to arrive. When ten minutes went by, I decided to call, first my husband, then my friends. The first thing that happened is that I couldn’t get a signal at the table where I was seated and there was no Wi-Fi available to use. In a lot of places I have free Wi-Fi through Optimum Online, but not in this particular part of New York.

I left the table to go outside the restaurant to make the call.  There, my phone read that I had a signal, but two attempts at calling my husband ended up not going through. A third call went directly to voice mail. A forth call got a busy signal. I know my husband wasn’t on the phone at this time. A call to my friends also dropped and another went direct to voice mail. I tried sending a text, but that didn’t go through either.

Next, I tried sending an email, hoping that the data network was better than the voice network.  You could see the symbol in the left corner of the phone, indicating that the phone was trying to catch a signal to send the email.  That email was never completed. The culprit was AT&T’s network in NYC, which has been the subject of many complaints. 

This is what my signal indicator looks like. The star shape shows the phone looking for a signal. This was taken inside my house where I have Wi-Fi and a strong AT&T signal (bars)

AT&T is aware of its problems in NYC and continues to upgrade its systems there. Articles have been written about people who carry two phones in NYC, one for voice calls and another for data. However, this doesn’t help you when you are stuck without cell phone service at a crucial time. Luckily, being late for dinner doesn’t qualify as crucial. However when you’ve spent hundreds of dollars on an iPhone or iPad, and you’ve gotten a data plan, you want it to work when you want it to work.

As you know, if the network is a problem you can’t take advantage of all the cool aspects of many of the apps I’ve been talking about in this column. Most of them rely on consumers being able to access a good signal, whether data or voice. Wi-Fi, while available now more than ever,  isn’t always available to help you. Another problem: if you don’t have a strong network signal, your phone keeps trying and trying to download your email etc., using up your battery life.

So here’s the thing.  You all know I’m an iPhone aficionado. I could have switched to Verizon for better service in NYC when Verizon announced they would carry the iPhone. I didn’t, and here is why: my house is in New Jersey and when in the past I used Verizon, I was unable to use my cell phone in my house because Verizon doesn’t have a tower nearby. AT&T, on the other hand, does have a tower nearby and I can use my AT&T phone easily in my house. I know that this problem hasn’t been overcome over the years because visitors to my house who have Verizon experience the same problem. Visitors with Sprint often find their batteries depleted as their phones continuously search for a signal.  

So I’ve chosen to have cell service at home over cell service in NYC.  You too will have to make similar choices. Choose the service that works best for you as an individual or your family as a whole.  Then decide on the tablet or smart phone that is right for you.

 If the regulators let AT&T purchase T-Mobile it will be good for some consumers and bad for others. AT&T users will have more coverage in places like NYC where cell signals are a problem. T-Mobile users will probably lose out on pricing. We will all lose out on choices.  The bottom line remains, when buying your iPhone or any other mobile device, always buy the network first. Of course, as in my case, that doesn't always work out.